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Refund policy

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns & Exchanges

We want you to love your purchase. If you need a change, email info@invisishieldlab.com within 14 business days of delivery to start a request.

  • Eligibility: Items must remain in original condition. For film packs, return unused sheet. Personalized or altered merchandise cannot be returned.

  • The Fine Print: Refunds are subject to a 20% processing deduction to cover our outbound shipping and transactional merchant fees. Customers cover return shipping, VAT, and inbound duties.

  • Quality issues: If your order arrives damaged, broken, or incorrect, reach out immediately.

  • Shipping Back: Unauthorized returns are rejected. Use standard post with tracking, and declare the value under USD 5 for seamless customs processing.

  • Hub Address: INVISI SHIELD LAB, 233-237, 2/F, Solo, Mong Kok, Hong Kong

  • Processing: Approved refunds hit your bank in 7 business days. For quick exchanges, return your item and place a fresh order online. EU clients enjoy a statutory 14-day cooling-off period for unused goods.